Refund policy
Last updated: 15 September 2026
The short version
We sell one thing: the Daily Longevity Bar for Dogs, as a subscription, shipped to the countries listed in our Shipping Policy. Your dog gets 7 days to decide. If the answer is no, you cancel online during those 7 days, we collect the box for free, and we hold the product charge.
- Your 7-day trial starts on delivery.
- Cancel online within the 7-day trial and we hold the scheduled product charge.
- Send back the remaining bars, the can and the welcome gifts. The bars your dog already tried stay with you.
- We arrange collection and we pay for it.
- Hand the package to the courier within 14 days of cancellation. The deadline is for collection, not for delivery back to us.
- Miss that window and the product charge goes through.
The 7-day taste trial
What you paid, and what is scheduled
On the trial offer you pay $6.90 for shipping at checkout. The product itself is $0 today, applied as an automatic discount. The first product charge is taken 10 days after delivery. Your subscription then renews every 30 days.
| Size | Every 30 days |
|---|---|
| XS | $69 |
| S | $79 |
| M | $89 |
| L | $99 |
| XL | $109 |
| XXL | $119 |
Future subscription deliveries ship free.
How to cancel during the trial
Cancel online in your account: your LEO+LOU account. Same place you skip or cancel anytime. Do it within the 7 days that start on delivery. Nothing needs to be requested by message, and nothing needs approval from us.
When you cancel inside the trial window, we hold the scheduled product charge. You are not charged for the bars while the return is in motion.
What goes back in the box
- The remaining bars.
- The can.
- The welcome gifts that came with the box.
The bars your dog tried during the trial do not need to be returned. Obviously. Put everything else back in the packaging it arrived in, or in any box that will survive the trip.
The collection, and the 14-day deadline
We arrange collection for free. You do not book a courier, you do not pay for shipping, you do not need a printed label unless we send you one.
Hand the package to the courier within 14 days of cancellation. That deadline is for the collection itself. Once the parcel is with the courier you have done your part — you will not be charged because the parcel takes longer to reach us.
If you do not hand the package over within those 14 days, the product charge for your dog's size goes through. That is the whole condition. There is no restocking fee and no partial deduction on top of it.
If the courier does not show up, or the collection cannot be arranged for a reason on our side, tell us through the contact form before the 14 days run out. A failed collection that is our fault is not your problem.
Orders that have already been charged
The taste trial covers the first box. It is not a standing right of return on every delivery.
Once a renewal has been charged and the order is on its way, canceling stops the deliveries that come after it — it does not undo the charge for the box that is already in transit or delivered. To avoid a charge, pause or cancel online before your next charge date. Your next charge date is shown in your account.
If you cancelled before the charge date and were charged anyway, that is our mistake. Tell us through the contact form with your order number and we refund it in full.
Damaged, incomplete or wrong deliveries
Different situation, different rules. If the box arrives damaged, if something listed on your order is missing, or if you received the wrong size or the wrong product, we fix it. You do not pay to send anything back, and this does not consume your taste trial.
Tell us through the contact form. Include:
- your order number,
- what is wrong — damaged, missing, or wrong item,
- a photo, if the problem is something a photo shows.
We then either send the correct or undamaged item, or refund what you paid for it. If the item needs to come back to us, we arrange and pay for that collection too.
Tell us as soon as you notice. The sooner we hear, the less there is to reconstruct.
How refunds are paid
Refunds go back to the original payment method used for the order. We do not pay refunds in store credit, to a different card, or to a different person's account.
We process a refund from our side once it is approved. After that, when the money appears on your statement is up to your bank or card issuer, and their processing time is outside our control. If your bank has not posted it and a reasonable amount of time has passed, contact us through the contact form with your order number and we will confirm what we sent and when.
Where we hold a scheduled charge instead of refunding one — the normal case for a trial cancellation — there is nothing to pay back, because nothing was taken. A payment authorization that your bank is still showing as pending will drop off on their timetable, not ours.
What we do not refund
- The $6.90 trial shipping payment, once the delivery has happened. It paid for that delivery. If we cancel your order before it ships, we refund it.
- Bars that were used. The bars your dog tried during the trial are not returned and not refunded — that is the point of the trial.
- A trial return handed over after the 14-day collection window. The product charge stands.
- Deliveries already charged and shipped, outside the taste trial and outside the damaged, incomplete or wrong delivery cases above.
If you bought the 90-day package
This is not the offer currently running on the site. If you signed up on the 90-day package — $99 for the first delivery, renewing at $198 every 90 days — that offer carried its own 90-day money-back terms, and those terms apply to your order instead of the 7-day taste trial described above. The 7-day trial and the 90-day money-back guarantee are two different offers; they do not stack. If you are not sure which one you are on, check your order confirmation or ask us through the contact form.
Where we ship
We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Israel, Norway, Switzerland and the United Arab Emirates. We cannot serve an address outside that list, and the returns and collections described here are arranged in the countries we ship to.
How to reach us
One channel, and it works: the contact form at leopluslou.com/pages/contact. Name, e-mail, phone, message. Include your order number and we will not have to ask for it.
Canceling, skipping and pausing do not go through the form — those you do yourself in your account, instantly. If the site itself is what is stopping you, say so in the form or write to krisztian.varga@voube.studio and we will complete it with you — see our Accessibility statement.
Who this policy is from
This policy is issued by LEO+LOU, Régi Posta utca 17. 5. em. 5.6. ajtó, Budapest 1052, Hungary. Written questions about it go to the contact form or to krisztian.varga@voube.studio.
Nothing here limits the rights you have under applicable consumer law. Where the law gives you more than this policy does, the law wins.