Terms of service
Last updated: 15 September 2026
These are the rules for using leopluslou.com and for buying from us. They are written to be read, not to be survived.
Who these terms are between
The shop is run by LEO+LOU ("we", "us", "our"). "You" means anyone who uses the site or places an order on it.
By browsing the site or placing an order, you accept these terms. If you do not accept them, do not order. That is the whole handshake.
To order you need to be old enough to enter a binding contract where you live, and you need a delivery address in the United States.
What we sell
One product: the Daily Longevity Bar for Dogs, sold as a subscription that renews every 30 days. You pick your dog's size, and that size sets both the bar your dog gets and the price.
It is dog food, not medicine. We do not sell it as a drug, a supplement regimen or a treatment for anything. Feed it as described on the pack, store it as described on the can, and read the ingredient list before you order.
Not veterinary advice
Nothing on this site, in our emails or in our packaging is veterinary advice, a diagnosis or a treatment plan, and none of it replaces your vet. If your dog is unwell, pregnant, on medication, recovering from surgery or has a known allergy or food sensitivity, talk to your vet before you change their food. You know your dog. We do not.
Ordering and when the agreement starts
When you place an order you are making an offer to buy. The agreement between us starts when we confirm that order by email. Until then, nothing is binding on either of us.
We can decline or cancel an order. The usual reasons: the delivery address is outside the United States, the address is incomplete, payment does not go through, we are out of stock, or the order looks like an attempt to take the trial repeatedly. If we cancel an order you have already been charged for, we refund that charge.
If a price or a product detail on the site is obviously wrong — a typo, a broken discount, a missing digit — we may cancel the affected order and refund you instead of honoring the error. We will tell you when that happens.
Prices, taxes and payment
All prices are in US dollars.
On the trial order you pay $6.90 for shipping today. The product itself is $0 today, through an automatic discount. If you do not cancel during the trial, we charge the price for your dog's size 10 days after delivery, and every 30 days after that:
| Size | Every 30 days |
|---|---|
| XS | $69 |
| S | $79 |
| M | $89 |
| L | $99 |
| XL | $109 |
| XXL | $119 |
Future subscription deliveries ship free.
Sales tax, where it applies, is calculated at checkout and shown to you before you pay.
You pay by card at checkout. By starting a subscription you authorize us to charge that payment method every 30 days until you cancel. If a charge fails, we may retry it or pause the subscription until payment goes through — keep your card details current in your account.
We can change our prices. A price change never applies to a charge that has already been taken; it applies from your next renewal onward.
Where we ship
We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Israel, Norway, Switzerland and the United Arab Emirates. We cannot accept orders for delivery anywhere else. Delivery times, carriers and what happens to a package that goes missing are covered in the Shipping Policy.
The 7-day trial and your subscription
The short version, so these terms are not in conflict with the product page:
- Your 7-day trial starts on delivery.
- If it's a no, cancel online within the 7-day trial. We'll hold the scheduled charge.
- If you cancel during the taste trial, return the remaining bars, the can and the welcome gifts. We arrange collection for free.
- Hand the package to the courier within 14 days of cancellation to avoid the product charge. The deadline is for collection.
- If you do not cancel, the subscription continues at your dog's size price every 30 days.
The full rules — pausing, skipping, canceling, what a cancellation does to a charge already scheduled — live in the Subscription Policy. Returns, refunds and what to do when something arrives damaged or wrong are in the Refund Policy. Where those policies and this page describe the same thing in different words, the specific policy wins.
Your account and your details
You manage your subscription in your customer account at /account: skip or cancel anytime, and change your details there. Pause or cancel online before your next charge.
Keeping your details correct is your job — delivery address, email, payment method and your dog's size. Size is not cosmetic: it sets the price and the bar we send. If a delivery fails or goes to the wrong place because the address was wrong or out of date, we are not responsible for the lost package.
Your account login is yours. Do not share it. If you think someone else is using it, tell us through the contact form.
What we do with your personal data is set out in the Privacy Policy.
Acceptable use
Use the site to read about the bar, order it and manage your subscription. Do not:
- resell our bars, or repackage them as your own product;
- scrape, bulk-download, mirror or republish the site or its content;
- try to break, overload or gain access to parts of the site that are not yours;
- submit someone else's personal data through our forms, or use a false identity or payment method;
- use the trial repeatedly, or across accounts and addresses, as a way of getting free product.
If you do any of this, we may cancel your orders, close your account and refuse future ones.
Our content and brand
The LEO+LOU name and logo, the text, photographs, illustrations, video and page design on this site belong to LEO+LOU or to the people we licensed them from. You may read, print and share pages for your own use. Everything else — commercial use, copying our copy into your own shop, using our name or logo for your own products — needs our written permission first.
If you send us a review, a photo of your dog or a message through our forms, you keep it. You give us permission to use what you sent to run the shop and to show it on the site or in our emails. Tell us through the contact form if you want it taken down.
What we promise, and what we don't
What we stand behind
That your order arrives as described: the size you chose, in the condition it left us, within the delivery window we gave you. If it arrives damaged, incomplete or wrong, tell us and we will sort it out under the Refund Policy.
What we don't promise
We do not promise your dog will like the bar. That is exactly what the 7-day taste trial is for: if it is a no, cancel and send it back.
We make no claims about health outcomes, medical results or how your individual dog will react. Dogs differ. Food is food.
We do not promise the site will always be up, always be error-free, or always show the right stock. We fix what we find and we may change or take down parts of the site without notice.
Limits on our liability
If we get something wrong, our responsibility is limited to what you paid us for the order the problem relates to. We are not liable for indirect losses — lost time, lost income, a spoiled weekend — that follow from a late, missing or unwanted delivery.
Nothing in these terms limits liability that cannot legally be limited, and nothing here takes away rights you have under US consumer law that cannot be waived.
Changes to these terms
We can update these terms — new products, new payment rules, new law. The date at the top of this page tells you when we last did.
The version live on this page when you place an order is the version that covers that order. For a running subscription, a change applies from your next renewal onward, never backward to a charge already taken. If a change materially affects an active subscription, we will say so before the next charge.
Governing law and disputes
These terms, and any dispute that comes out of them or out of an order, are governed by the laws of Hungary, where LEO+LOU is established, without regard to conflict-of-law rules. Nothing in this section takes away the consumer rights you have under the law of the country and state where you live, including any right to bring a claim there; where those rights conflict with this section, they win.
Before any of that: message us through the contact form. Almost everything gets solved there, faster and for free.
Contact
One public channel, and it works: the form at leopluslou.com/pages/contact — name, email, phone, message — or write to krisztian.varga@voube.studio. We do not publish a support phone number.
For formal legal notices: LEO+LOU, Régi Posta utca 17. 5. em. 5.6. ajtó, Budapest 1052, Hungary.